Legal
Privacy Policy
Last updated: June 18, 2026
Information we collect
We collect information you provide directly — your name, email, company details and any product or prescription data you upload. We also collect technical information automatically, such as device type, browser, IP address and usage patterns, to keep the Service running and secure.
How we use information
We use your information to provide the Service, process payments, send important account notices, respond to support requests, and improve our products. We do not sell your personal information to third parties.
Customer data and prescriptions
Product catalog data, prescription details and customer try-on sessions captured through TrynShop belong to you. We process this data only to deliver the Service to you, and we apply industry-standard safeguards to protect it.
Cookies and tracking
We use essential cookies for authentication and analytics cookies to understand how the Service is used. You can control cookies through your browser settings.
Sharing with third parties
We share data only with vetted service providers required to operate TrynShop — such as hosting, payment processing and email delivery — and only to the extent necessary. These providers are bound by confidentiality obligations.
Data retention
We retain your information for as long as your account is active or as needed to provide the Service. You can request deletion of your account and associated data at any time.
Your rights
Depending on where you live, you may have rights to access, correct, export or delete your personal information. To exercise these rights, contact us at [email protected].
Security
We use encryption in transit and at rest, access controls and regular security reviews. No system is perfectly secure, but we work continuously to protect your data.
Children's privacy
TrynShop is not intended for children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. We will post the updated version with a new 'last updated' date, and notify you of material changes.
Contact
Questions about privacy at TrynShop? Email us at [email protected].