See Replay of Every Visitor's Actions on Your Website
Ever wonder why shoppers browse your store but leave without buying? Visit Replay lets you watch video-style recordings of real customer visits. See where they click, scroll, hesitate, or get stuck — so you can stop guessing and recover lost sales in minutes.
What is RUM and What Does Visit Replay Do?
You don't need a computer science degree to understand your customers. Here is how it works in plain everyday language.
What is RUM? (Real User Monitoring)
Standard analytics tools (like Google Analytics) only give you dry percentages like "62% bounced from mobile". But they never tell you why.
RUM watches how fast your store loads on real iPhones, Androids, and laptops on real cellular networks. If a page freezes or an image takes 10 seconds to load, RUM catches it instantly.
What is Visit Replay? (Session Recordings)
Think of Visit Replay like a DVR recording for your online store.
Instead of guessing what went wrong, you press "Play" and watch their screen: where their mouse moved, where their thumb scrolled, what buttons they clicked, where they hesitated, and why they gave up.
How This Makes You More Money
When you know both what broke (RUM) and what the customer saw (Replay), you fix lost sales in minutes.
If 80% of ad clicks bounce without adding to cart, watch 5 replays. You will immediately see the exact confusing sentence or broken mobile button turning customers away.
See What a Real Session Recording Looks Like
Switch views below to see how Visit Replay turns silent customer frustration into clear, actionable visual insights.
3 Costly Problems Visit Replay Solves for Store Owners
Here are the exact scenarios where Visit Replay pays for itself on day one.
"Why do shoppers add to cart, then disappear?"
"A customer says my site is broken, but it works on my computer!"
"Are my paid Meta and Google Ads actually working?"
Choose Where to Add Visit Replay
Works seamlessly with your existing ecommerce platform. Set up in 60 seconds.
Shopify Store Replay
Install from the Shopify App Store. Turn on the Theme App Extension in your theme editor with zero code edits.
- Online Store 2.0 compatible
- Checkout drop-off tracking
- Free forever tier included
WordPress & WooCommerce
Native WordPress plugin. Automatically tracks WooCommerce cart abandonment, product pages, and plugin conflicts.
- Works with Elementor & Gutenberg
- Cart & checkout flow recordings
- Cookieless mode ready
Custom Websites & Web SDK
Paste one line into your HTML head or use our TypeScript SDK in Next.js, React, Vue, Nuxt, or custom web apps.
- Ultra-lightweight (<12 KB payload)
- Custom event tracking & metadata
- Full REST API & webhook access
How It Works in 3 Easy Steps
You can be watching your first customer recording in under 2 minutes from now.
Install in 60 Seconds
Add the Shopify App, WordPress plugin, or paste 1 script line. No complex tracking tags, zero developers needed.
Automatic Recording
Every customer visit is quietly captured in the background. Customer passwords and private info are automatically shielded.
Watch & Fix Lost Sales
Log into your dashboard, click any session, and watch what happened. Fix broken buttons and watch conversions jump.
Start Free. Upgrade As Your Store Grows.
No contracts, no credit card required to start.
Free Forever
- 10,000 recorded sessions / mo
- Video-like visitor session replays
- Live click & scroll heatmaps
- Automatic privacy & password masking
- Mobile portrait mode playback
- Console & JavaScript error logs
Starter
- 100,000 recorded sessions / mo
- 60-day session retention
- Rage-click & dead-click alerts
- Ad campaign revenue attribution
- Detailed network API waterfall
- Smart sampling & team sharing
Growth
- 1,000,000 recorded sessions / mo
- 1-year replay history retention
- Dedicated VIP support & onboarding
- Custom domain data ingestion
- Unlimited team seats & audits
Frequently Asked Questions
Straightforward answers with zero technical jargon.
Stop Guessing Why Visitors Leave. Start Watching Replays.
Join hundreds of ecommerce brands using Visit Replay to diagnose cart drop-offs, fix broken buttons, and boost store conversion.
Free plan includes 10,000 sessions • Zero credit card required
Our Customers
Eyewear teams building with TrynShop.
A growing set of online and in-store eyewear businesses use TrynShop to make product discovery more confident.
"TrynShop's live camera virtual try-on gave our shoppers the confidence to purchase frames online without second-guessing their fit. Our return rates dropped noticeably within the first month."
"The prescription form builder completely eliminated manual email follow-ups for Rx details. Customers select their lens coatings and upload doctor slips seamlessly during checkout."
"Having our physical optical showroom and online Shopify store synced to the same 3D frame catalog gives our staff the perfect tool for assisted in-store selling."