What is TrynShop?
TrynShop is an eyewear commerce platform for virtual try-on, prescription form flows, catalog workflows, and in-store selling.
FAQ
TrynShop frequently asked questions
Clear answers for eyewear virtual try-on, prescription forms, Shopify, WordPress, WooCommerce, and in-store workflows.
General
Which ecommerce platforms does TrynShop support?
TrynShop supports Shopify, WordPress and WooCommerce, and custom ecommerce websites through embeddable storefront tools and APIs.
Can TrynShop be used on a custom ecommerce website?
Yes. TrynShop can be integrated into custom ecommerce websites using embeddable JavaScript, hosted renderer assets, and backend APIs for catalog, prescription, and try-on workflows.
Do shoppers need to install an app?
No. TrynShop storefront experiences run in the browser, including virtual try-on, prescription flows, and upload-based workflows.
Is TrynShop only for online eyewear stores?
No. TrynShop supports online eyewear stores, Shopify stores, WooCommerce stores, custom ecommerce sites, and physical optical stores with in-store try-on workflows.
Shopify integrations
Does TrynShop have a Shopify virtual try-on app?
Yes. SpecFit for Shopify adds eyewear virtual try-on to Shopify product pages and lets merchants manage enabled products through TrynShop Studio.
Does TrynShop have a Shopify prescription form app?
Yes. SpecForm for Shopify adds guided prescription lens flows, lens package options, prescription upload, and add-on handling for Shopify eyewear stores.
Can Shopify stores use both virtual try-on and prescription forms?
Yes. Shopify eyewear stores can use TrynShop virtual try-on for product confidence and SpecForm prescription flows for lens selection and prescription capture.
Can Shopify prescription flows be assigned by collection?
Yes. Shopify stores can assign prescription flows to collections or matching product conditions so the correct Choose Lenses flow appears on eligible products.
WordPress and WooCommerce integrations
Does TrynShop support WooCommerce virtual try-on?
Yes. The WordPress virtual try-on plugin supports WooCommerce eyewear products and lets merchants request or manage try-on availability for catalog items.
Does TrynShop support WooCommerce prescription forms?
Yes. The Eyewear Prescription Form plugin adds guided prescription flows to WooCommerce product pages and supports category-based flow assignment.
Can I assign prescription flows to WooCommerce product categories?
Yes. WordPress merchants can assign a flow to WooCommerce categories so matching products show the prescription lens selection button.
Can WooCommerce product pages show Buy Frame Only?
Yes. The prescription plugin can show a Buy Frame Only button when enabled, letting customers add the frame without starting a lens flow.
Virtual Try-On
Can TrynShop work with Shopify and WooCommerce products?
Yes. TrynShop has Shopify and WordPress integrations for showing Try On buttons on product pages and managing enabled products from Studio.
What product images are required for 3D virtual try-on?
For 3D try-on, a clear front image and side image of the frame are usually required so the model can be prepared correctly.
What is eyewear virtual try-on?
Eyewear virtual try-on lets shoppers preview glasses on their face before buying, using live camera, uploaded photo, 2D preview, or 3D frame rendering depending on the setup.
Can shoppers try glasses online before buying?
Yes. TrynShop helps shoppers try eyeglasses, sunglasses, and optical frames online before checkout, which can improve confidence and reduce uncertainty.
Does virtual try-on work on mobile browsers?
Yes. TrynShop virtual try-on is browser-based and can work on modern mobile and desktop browsers without requiring a shopper to install an app.
Can TrynShop support 2D and 3D try-on?
Yes. TrynShop supports storefront experiences for 2D try-on, 3D try-on, and guided product preview workflows depending on the product setup.
Can a physical store use TrynShop?
Yes. TrynShop In-Store is designed for retail counters and showroom-style eyewear discovery with synchronized catalog tools.
Can TrynShop help optical stores reduce returns?
Virtual try-on and guided product selection can help shoppers choose frames more confidently, which can reduce avoidable returns caused by uncertainty around fit or style.
Prescription Form Builder
What does Prescription Form Builder do?
It lets eyewear stores build guided lens selection flows for prescription details, lens packages, upgrades, uploads, and review before cart or order submission.
Can customers upload a prescription file?
Yes. Stores can enable prescription upload steps so customers can attach an image or PDF according to the configured flow.
Can customers enter prescription values manually?
Yes. Prescription flows can collect manual Rx values such as sphere, cylinder, axis, PD, prism, comments, and other advanced prescription fields when enabled.
Can prescription flows have priced add-ons?
Yes. Lens options and upgrades can carry prices, and supported integrations can add those choices into cart or order data.
Can I add lens package options like blue light, anti-glare, or progressive lenses?
Yes. Merchants can create priced lens options such as single vision, progressive, bifocal, blue light lenses, anti-glare coatings, photochromic lenses, and protection plans.
Can prescription forms support conditional logic?
Yes. Prescription flows can use rule-based visibility so steps and options appear only when they are relevant to the shopper's previous choices.
Can I assign different prescription flows to different categories?
Yes. Stores can assign flows to categories or collections so different product groups show the right lens journey.
Can prescription forms be used for eyeglasses and sunglasses?
Yes. TrynShop prescription flows can be used for prescription eyeglasses, prescription sunglasses, reading glasses, computer glasses, and lens replacement workflows.
Can TrynShop collect prescription file uploads for order processing?
Yes. The prescription upload option can collect the file information needed for order processing, depending on the connected platform workflow.
Can I customize the Choose Lenses button?
Yes. Supported integrations include button label and styling settings, and can optionally show a Buy Frame Only button.
Plans and setup
Is there a free plan?
TrynShop offers free or trial options for supported products, with paid plans available for larger catalogs and advanced prescription features.
Where do I manage flows and settings?
Flows, category assignment, product enablement, and subscription settings are managed from TrynShop Studio or through the embedded plugin/app screens.
Can I start with predefined prescription flows?
Yes. Eligible plans can use predefined prescription flows and then customize the copied flow for the store's categories, pricing, and lens options.
Can one store manage multiple prescription flows?
Yes. Stores can maintain multiple flows for different product families, categories, collections, or lens-selling strategies.
Can TrynShop be configured without custom development?
Yes. Shopify and WordPress integrations are designed for no-code setup, while custom ecommerce sites can use the renderer and APIs for deeper integration.
In-store and custom ecommerce
Can TrynShop run inside a physical optical store?
Yes. TrynShop In-Store can be used for retail counters, optical showrooms, and assisted selling where staff help customers browse frames and try products.
Can in-store and online catalogs stay connected?
Yes. TrynShop is designed around a shared catalog model so online storefronts, in-store experiences, and Studio management can stay aligned.
Can a headless ecommerce site use TrynShop?
Yes. Headless or custom ecommerce teams can embed TrynShop renderer experiences and connect them with their own product, cart, and order workflows.
Can TrynShop work without Shopify or WordPress?
Yes. Shopify and WordPress are ready-made integrations, but custom ecommerce sites can integrate virtual try-on and prescription flows using TrynShop web assets and APIs.
Need setup details?
Read the platform guides for step-by-step installation and configuration.